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When it rains it pours… I have been working on a support issue with the servers to resolve a proxy error issue. And now, when trying to contact support… I found out that one of the datacenters that supports Webaction BLEW UP! LOL. I’ll keep looking and post more here. Here is a repost from there status blog:
Network outage affecting several servers
Posted May 31 at 18:22 CDT by Richard Cooper in Downtime - 0 comment(s)
Issues at one of our data center are causing downtime on several servers. We are working to resolve this problem as soon as possible.
Update: Today at approximately 5:45 p.m. CDT, a transformer in one of The Planet’s Huston datacentres caught fire, requiring them to take down all of the generators on site on the instructions of the fire department. This is one of six data-centres used by WebFaction. All servers hosted at that datacentre are currently offline.
Update: No servers in the datacentre have been damaged. However, they are still down down because power is still out.
Update: The datacentre staff are still working to restore power to all affected servers
Update: A few minutes ago The Planet posted some more information about the outage. Here are a couple of excerpts from the post:
This evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.
All members of our support team are in, and all vendors who supply us with data center equipment are on site. Our initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday. Rest assured we are working around the clock.
Update: The datacentre staff are still working to fix the various network and power various issues caused by the fire. There is currently no firm estimate for when everything will be back on line.
The site has been acting odd lately and has been frustrating folks. I am working to get the bugs out. One of the problems that was crashing the site was how Feedburner was processing our feeds. In doing research, our server technicians stated the following:
“I also checked the date/times of the errors against your access log, and every error seems to be associated with a request from FeedBurner.
Since the error is “IOError: Write failed, client closed connection” my best guess is that FeedBurner doesn’t like something about your feeds and is choking on them, which in turn is causing your app to crash.”
Ticket Reference: Ticket ID: NJB-168334